Aspect WFM Mobile - Enterprise
Aspect Software
2.0 Varies with device
Aspect Workforce Management Mobile provides immediate access for agents and supervisors to Aspect Workforce Management directly from a tablet or smart phone device. Empower agents to self-manage schedules remotely, and provide supervisors with the tools to track schedules, agent requests, as well as intra-day performance statics "on the go".

Agent Functionality:
View individual agent schedule data
View existing and add new Workforce Management Exception Requests
View personal account balance data
View agent productivity statics
Ability to receive push notifications on Workforce Management events
*If enabled through Workforce Management Notification Server

Supervisor Functionality:
View individual agent schedule data
View team schedule data
View existing and add new Workforce Management Exception Requests
View intra-day performance statistics
Send notifications to an individual agent or an entire team of agents
Ability to receive push notifications on Workforce Management Events
*If enabled through Workforce Management Notification Server

The Enterprise Edition includes the ability to receive and immediately take action on critical notifications from Aspect EQ Inform. These notifications include Overtime, Voluntary Time Off and Broadcast notifications.

Additional services and installation required for this functionality.

Content rating: Everyone

Requires OS: 4.1 and up

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