It offers around-the-clock availability, offering visitors the ability to submit their messages even if there's no agent available.
Shortcuts allow retrieval of answers with a couple of keystrokes, leading to a faster response, thus, customer satisfaction.
Push notifications allow you to be aware of user questions real time, and impress your customers with quick responses, no matter where you are.
Detailed analytics on your dashboard provide you with an outlook of the conversations and give you control over your customer service operation. Number of Live Chats by date, widget opens are visits are easily accessible, supported with colorful graphs.
Add multiple agents and have them attend your customers, based on availability.
Desktop and web interfaces also available.