BBMP SWM Cell monitors and drives for actions on these requests across BBMP.
+ Report a black spot or other Garbage related issues – ex: Absenteeism
+ Request submissions as guest or as registered user
+ Requires minimum Information – capture picture, indicate location on map, add phone number
+ Request Status sent via SMS
+ "My requests" view provides list of requests with latest status and details.
+ Location details mandatory – either current location, or any other problem location identified on the map.
+ Feature to view other requests from public and latest updates on them
+ Options to capture photo or upload from Gallery
+ Options for one time registration with OTPs for verification
+ Existing Sahaaya Users can continue with the same login credentials
+ My queue lists the requests of their respective ward
+ Detailed view provides the description of the problem reported, location & any complaint photo
+ Officers can update the resolution of the request through the App
+ Option to transfer requests to different wards
+ Dashboard on the App for SWM Cell and Zonal JCs provides the view of requests status and volume in their jurisdiction.