This product is currently in TESTING phase.
Helpdesk Case Manager is a mobile app used for reviewing and updating cases relating to Link Technologies Software.
System has been designed to be used within Helpdesk; service/call centres and other business environments where there is a need to log, manage and schedule workflow practices and business rules. Helpdesk Management is designed to provide flexible business productivity tools for both internal staff and external clients.
*Log jobs quickly and easily
*Automatic Log number generation
*Notify clients and staff by email whenever an action is taken
*Add file attachments to any helpdesk job
*Access client or site call histories instantly
*Search the knowledge base for resolutions to known problems
*When a job is open, search the knowledge base for articles with the same issue
*Search the knowledge base for likely solutions to issues
Price: Free for all customers using Link Technologies Software