For decades Maritz Research has built innovative and robust customer satisfaction tracking programs, helping our clients become industry leaders. Capella represents the culmination of our best practices and thinking. It allows organizations of any size to make sense of their customer feedback data. With this platform users can clearly see the most important data and, more importantly, take action on that information—right from the tool.
Key features of Capella Mobile:
Real-time customer hot alerts identify unhappy customers and allow you to assign follow up actions.
Track every customer's survey feedback, including scores and comments.
Monitor key performance measures from the easy-to-read Dashboard.
Access more detailed information about your store with trends, ranks, advanced filters, and benchmarking.
Supervise individual employee results for coaching or self-assessment.
Auto-synchronize action steps among every computer and phone used in your organization.
With Capella from Maritz Research, you get customer experience information you can actually do something with. By identifying your most critical issues and giving you step-by-step guidance on exactly what to do next, Capella makes it easy to see your business more clearly and take action on what you see.
For more information on making Capella a critical part of your organization, contact Maritz Research:
North America: (877) 4-Maritz (877-462-7489)
Europe, Asia Pacific, Africa: +44 (0) 1494 590638
Outside North America: +1-636-827-8865