This application is mainly developed to make the customer relationship in a smoother way. It is developed in such a way that customers and engineers can easily communicate for all the service related issues.
The benefits of the apps are as follows
1. Customer can register the complains directly through this app.
2. Customer can track the status of their complain themselves through this app.
3. There are also options to chat with engineers.
4. Customer also have a record for all the service reports and installation reports.
5. There are also features to get news feed about Orange O Tec.
1. Will receive the complains with enough details including images.
2. Can chat\communicate with customer.
3. Engineer can make service reports and installation reports online and avoid hard copies.
4. Engineer can place order for any spare parts requirement.
5. Can check service records of any clients any time