Qudini Queue Management
Qudini Ltd
3.3.0 Varies with device
Qudini is a flexible and powerful business tool to help you manage customers looking for service at
your retail store or venue. You can add customers to a digital queue, pre-book appointments, and
communicate with each customer about when they will be seen. Qudini allows you to increase
conversions, improve staff productivity and even increase customer browsing within your store.

The Qudini app can be used on a smartphone or tablet. So from one central host/concierge you can
manage your entire shop floor of customers and staff activities from a single device, whilst individual
staff members manage and serve your waiting customers.

Each feature can be used independently or in any combination.

Key features include:

Virtual queue management

● Add customers to a digital queue and manage when they will be seen
● Provide accurate wait times and queue position updates by SMS and TV digital signage
● Eliminate customers waiting in line and increase in-store browsing, shopping, and relaxing
● Supports Qudini Self-service Kiosk app to allow your customers to check in for service

Booked appointment scheduling and management

● Manage your appointment availability and staff resources
● Take appointment bookings for your customers in-store or via your website
● Send email and SMS appointment reminders to customers
● Allow store managers/hosts to assign upcoming appointments to the most appropriate staff
members
● Integrate with Qudini Virtual Queue Management to manage your resources and walk-in
customers alongside your upcoming booked appointments
● Qudini drives greater footfall to your stores, recaptures customers who would otherwise be
walkouts and allows you to offer a more tailored and high quality service to your customers

Click & Collect customer management

● Allow Click & Collect customers collecting orders to check in when they arrive in store via self-
service kiosks, their mobile phone or members of staff with tablets
● Alert your stockroom room staff as to which customers are waiting and give their order details
● Notify customers that their order is ready via SMS message and TV digital signage displays
● Qudini increases Click & Collect customer browsing within your store, improving customer flow
around your counters and creating an experience to satisfy your multi-channel customers

Other features:

● Manage your staff activities and availability to improve performance through shop floor
management
● Create stronger customer relationships through effective communications and expectation
management, whilst collecting valuable data to build long term loyalty
● Analyse your businesses operations by accessing new data on walkouts, wait times and
transaction lengths
● Easily configurable: choose your required mix of functionality and settings
● And customisable: customise all staff and customer facing interfaces with your brand

Integrates with other Qudini Products:

● Qudini Kiosk App
● Qudini Digital TV Signage display
● Qudini Online Appointment Booking interface

The Qudini app requires a B2B account with Qudini. If you don’t already have an account with us, you
can find out more information about signing up when you download the app. Or you can visit
qudini.com for more information about our platform.

Content rating: Everyone

Requires OS: 4.4 and up

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