System VCC Studio gathers in one place various communication channels i.e.: telephony, e-mail, sms, fax or chat, improving at the same time: quality, availability and time of contacts. Nowadays, customers at the market requires from companies availability to choose the method of contact according to clients preferences, situation or part of the day. Built-in tools for quality monitoring, central knowledge base and regular trainings help and develop competences of the staff. Detailed reports ensure the picture of work intensity and results for the management board. VCC Studio optimizes the cost of customer service and successfully builds the top positon on the market.
VCC Mobile application allows you to take control of all field staff with smartphones.
All outgoing or incoming calls in smartphones are included in main VCC Studio processes, monitoring and reports.
Note! To use VCC Mobile application VCC Studio account is required.
Thanks to user-friendly report module of VCC Studio, any size of organization can handle the problems with productivity, quality and costs of customer service.
Reports help to:
* control the quality of customer care along with achieved results
* real-time control of the queues in each communication channel
* live graphical presentation of strategical business KPI on wallboard
* setting alarms and critical levels of data, for quick reaction in changing environment