To capture the voice of these users we offer a performance feedback tool in the form of eFit Facility Pointer. A tablet/touchscreen is placed in the area where we need the feedback from customers with pre-defined questions that can be customized at any The customer can access and provide their feedback that gets registered in the tool. user interface is interactive and does not rely on discrete numbers. Rather, it uses expressions of satisfaction or an innovative ‘smiley scale’ to capture feedback.
A complete analysis of the feedback on various pre-defined parameters can then be reported by this tool. This helps us equip ourselves to analyse and perform accordingly.