The Corrective Maintenance Dashboard or CM-board (i.e Resolve CM system’s abbreviated form) is intentionally designed to ensure contractors or technicians attend to Corrective Maintenance Call promptly and resolve issue(s) effectively within prescribed CM time frame (in accordance to the Service level Agreement), thereby tracking the cause of failure and its remedial action taken.
What Uses it has
The Corrective Maintenance Dashboard provides the real estate Owner and Property manager with daily (real-time) updates of the CM activities of the buildings, thereby retrieving historical data productively easier. It also provides clear visibility of the response time and the appropriate action(s) taken, thereby managing the operating down-time effectively.
What each Gauge indicates?
The three Gauges are updated on a real-time basis upon attendance and rectification of each Corrective Maintenance case. The technician or contractor completed what needed to be carried out and provide a closure
1. Gauge 1 (Security System)
Tracks the CM activities of the following sub-systems - PA, Turnstile, Car park, Card Access, CCTV and others.
2. Gauge 2 (Building System)
Tracks the CM activities for the following sub-systems – Directories/signage, Cleaning, Building system, Pest control, Landscaping and Refuse removal.
3. Gauge 3 (M&E System)
Tracks the number of CM for the following sub-systems - Mechanical, ACMV, Plumbing & Sanitary, BMS, Fire-protection system, Lift & Escalator, Gondola and Electrical
The dash board provide comprehensive information required by a professional facilities manager to makes analytical decision and manages the service quality delivery according to the demand and the expected standards. From response time to how many cases that remains open and the man-hours consumed.