Hawkeye App is a Ticket Tracking tool for Syntel employees, that allows users to view status and SLA time of the tickets that they are assigned in. It enables single-click ticket management for employees, on the go. HawkEye tool will also ensure the seamless connectivity of ticket tracking.
Features and Advantages:
-Measure operational efficiency
-Resource Performance Measure
-Gather Production Efficiency
-Users can view their assigned ticket
-User can able to see the SLA of tickets
-Single sign-in across portal and mobile application.