Whether you’re going to the airport or across town, there’s an Uber for every occasion. Uber is available in more than 500 cities worldwide—download the app and take your first trip today.
Requesting your Uber is easy—here’s how it works:
- Just open the app and tell us where you’re going.
- The app uses your location so your driver knows where to pick you up.
- You’ll see your driver’s picture, vehicle details, and can track their arrival on the map.
- Payment can be made by credit card, cash in select cities, Android Pay, PayPal, and more.
- After the ride, you can rate your driver and provide feedback to help us improve the Uber experience. You’ll also get a receipt by email.
Need a simple way to get from A to B quickly? Take uberX, our most affordable individual option.
Want to save money on your ride? Take uberPOOL—you’ll travel with other riders headed your way and enjoy a lower fare.
Want to elevate your experience? Take a high-end vehicle with UberBLACK. And there’s still more options—whether you’re traveling with a big group, or need a vehicle with accessibility features.
See if Uber is available in your city at https://www.uber.com/cities
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Have a question? Visit uber.com/help.
Living in Philadelphia, I never really had the chance to use Uber because they only allow UberBlack here, the more expensive black car sedan service. Recently I traveled to Chicago where Uberx is out in full force.
Lemme tell you something, I was blown away by the entire experience. I traveled all over the city using UberX and it was cheaper than a regular taxi for virtually every trip. I did pay surge pricing a few times, but was more than happy to when I was leaving the Pitchfork Music festival. I didn't have to fight with the hordes of people trying to hail a cab. It basically allowed me to outbid everybody and be picked up within minutes. I ended up paying a Surge price of 4.75 times the normal rate. However, I was easily able to split it up between the 5 people sharing the UberXL with me via the app. Surge pricing is Ubers way of inciting drivers to service areas of high demand. You pay more, but it cuts down the wait time because drivers will flood the area to take advantage of the increased fare price. I have no problem with this and they are very transparent about it.
No tipping or exchanging of money! One of my my favorite aspects of Uber. Not having to worry about giving a fair tip to the driver. The price is the price. When you get to the location you just hop out and it's automatically charged to your payment method of choice (Paypal is easiest if you already have a paypal acct) when the driver hits the End Trip button. One word of caution. Make sure the driver hits the end trip button before you get out of the car. I watched one of our drivers sit there for a minute or two after we got out before he hit the End trip button. I'm guessing its a way to game the system and squeeze an extra dollar or so out of each trip. Uber charges both by the mile and by the minute, just like Taxis. However taxi drivers have to end the trip before they can give you the total. I would recommend that Uber take a look at this issue since it has a high potential for abuse.
Did I mention no tipping?
Both the drivers and their cars were composed of a broad spectrum of makes and models. Both the drivers and their cars were clean. I had both veteran UberX drivers and noobs. For one of my drivers, it was their first day driving for Uber. One of the best parts of Uber were the conversations with the drivers. One told me how he was doing it in his spare time just to "pay the cable bill". I recommended that since he was doing this in his spare time instead of watching TV, that he could probably just cancel cable and keep the money for other things. This seemed to come as a welcome revelation to him. No matter the conversation the experience was enhanced by the intimacy of having just a regular Joe/Jane drive you around and talk if you want or just chill out and not say a word. This is much more pleasant than the standard Taxi experience of a guy on a cell phone completely ignoring you while babbling non-stop in a foreign language to someone on the other end who never seems to get a chance to respond. UberX drivers treat you like people, not livestock to be shuttled around. I recommend treating them with the same respect.
Not a single driver was on their cell phone except when being used to get us to our destination. While talking on the cell phone while driving a Taxi is against the rules in Philly, but no one obeys them. I'm sure Uber has the same rules but does a better job at enforcement. I wouldn't be surprised if the Uber Driver App monitors your phone state to make sure it's not being used during a trip.
Very elegant and intuitive interface. As long as you understand the differences between the different options such as UberX, UberXL, and Uber Black, the rest is cake.
It's really easy to setup. The best way is to just link your Paypal account. That way you don't have to enter all you credit card information. I've heard directly from an Uber representative that Bitcoin integration is in the works as well.
You can view nearby available drivers and see them moving throughout your area in real time on your phone. It's both entertaining and informative. When you finally request a pickup, you can watch your assigned driver as they make their way over to you.
When you request a pick-up, you are provided with a description on the car, a picture of the driver, and their rating by prior users. . However, you are unable to see the drivers previous reviews, you only get their average rating. Not a big deal, but I think it might be useful for some. I don't think they provide a color, which would be helpful. We had an issue at one point when we got into the wrong car by accident. I'd most likely chalk that up to user error tho, since we were all a bit tipsy. It would be cool if you could rate the drivers on their music selection/DJ skills. Just for kicks.
Before you request a pickup, you are able to get a fare estimate by entering the drop-off location. This is not required, but it has the added benefit of providing the driver with your destination address ahead of time. This allows them to just begin the trip and let their Nav system guide them there. Otherwise, you have to verbally tell them where you are going and if they don't know the area, they then have to enter it into their Nav.
The fare splitting feature is awesome to the max! If you are splitting the ride and the fare with a friend you can easily select them from your contacts and the trip is automatically split up between however many people you choose. I found this an easy, intuitive, and highly useful feature and made the experience just that much easier. No more worrying about, I'll get ya back later, or I'll pay for the next one.
One difficulty is getting a proper GPS fix. This isn't Uber's fault, however, I think they should prompt the user how to get a current fix on your precise location and suggest it periodically while waiting. You can update your GPS position by pressing the little target icon in the bottom right corner of the map. Also, verify your GPS position is accurate by verifying it with street signs. Sometimes GPS gets goofy and will put you on the other side of the building. GPS outages and malfunctions are fairly common.
I would also like to see better integration with Google for searching for your destination address. Uber does a pretty bad job at searching for specific places of business. I was trying to go to a Walgreen's, but wasn't sure exactly where it was. It really likes to have the address and just typing Walgreen's, gave me a list of all the Walgreen's in Chicago versus Google Maps who will show you a map with all the locations shown via pins. Just verify the location is the one you want,tap the pin and boom, you have the address. Also, you can't just type in cross streets like you can with Google maps. That's kinda lame. Especially for a car service. I usually just give cabbies a cross street instead of a specific address. Uber should enable that in their app.
All said and done, I can't wait for UberX to come to Philly and I recommend it over a Taxi in ANY city that offers it.