NOTE: This application requires a paid subscription. Currently, you may use this application free of charge, as part of our limited time, promotional period.*
Get real time access to enterprise contact center performance data on a per workgroup basis for Oracle Contact Center On Demand (COD) and Oracle Contact Center Anywhere (CCA).
View live statistics such as Average Wait Time, Number of Calls in Queue, Average Handling Time, SLA Compliance, Number of Abandoned Calls
Use this App to monitor your call center remotely and identify problems / issues earlier!
*At the end of the promotional period (in 2010), your connectivity will stop at which point you can contact firstname.lastname@example.org to discuss an extended free trial for your company.
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