Workplace problems can involve customer service, productivity, quality, and more.
This App contains information that individuals, teams, groups, managers, or leaders can use to solve these types of workplace problems.
A. 5-Step Problem Solving Process. The Following is provided at Each Step:
1. Detailed Description of how Each Step fits into the problem-solving process.
2. Specific Techniques to use at Each Step in the problem-solving process. Total of 15 Techniques are included in the 5 Steps.
3. Workplace Examples that use one Technique at Each Step to solve a typical problem.
4. Comprehensive Checklists that contain actions to consider at Each Step in the problem solving process.
B. 7 Other Techniques to consider when solving more complicated problems. Includes descriptions and a Link to a Website that offers detailed explanations and examples.
C. Notes Pages to record data.
D. Ability to Email Pages.
Website for Barbara Brown, PhD:
- iPod Touch