SMG Reporting provides easy, one-click access to customer experience scores, customer comments, and program news. With mobile reporting available for all levels of your business, you have the flexibility to track the customer experience anytime, anywhere. A Nearby Locations feature, which plots locations within 100 miles and scores for the last 30 days, is available for enabled users.
Please note: You must be an SMG client and have a valid username and password to access this app. If Nearby Locations is enabled for your account, you must grant permission for the app to use your current location.
Service Management Group (SMG):
SMG is a market research firm with a singular focus: driving customer satisfaction and loyalty for multi-unit companies. SMG conducts more than 70 million surveys annually, delivering real-time, actionable insights and business intelligence at both the store and corporate levels. To learn more, visit www.smg.com.
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