Some people (subordinates, peers, or bosses) can be difficult to work with. They impede performance, stifle creativity, and do other things that make it hard to maintain effective working relationships.
So it is useful to have some techniques to Manage Your Interactions and Encourage Their Cooperation.
This APP Contains:
A. Profiles for 5 Five Types of Difficult People:
1. Negative People
2. Hostile People
3. Know-It-All People
4. Nonproductive People
5. Unsupportive People
B. Specific Behaviors that describe what these difficult people do and how they act: 25 Total Behaviors.
C. Solutions to encourage cooperation and combat the behaviors of each type of difficult person: 11 Specific Solutions for each type of difficult person.
D. Specific Goals to help you focus on what you want from difficult direct reports/subordinates, peers/colleagues, and bosses/superiors.
E. General Conversation Starters to begin and manage your discussions with difficult people.
G. Notes pages.
Website For Barbara Brown, PhD
- iPod Touch