Chris Huston
1.1.1 20.6mb

The objective of this app is to help decision makers in service industries make better decisions about how to manage their service stations to improve customer experience and/or firm profit.

Simulate queuing to explore how arrival and service time variation affect wait times and the difference between the average wait times and individual wait times. Explore how adding a priority line, allowing balking and reneging, and adding multiple service stations with a single queue or multiple queues affect wait times.

Content rating: Rated 4+

Requires OS: 4.3

Supported Devices:
- iPad

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