This app contains a video recording of a live seminar that would normally cost HUNDREDS OF $$'s to attend!
Customer service training can positively impact customer retention and is an essential part of any retail, service or sales organization.
For more than 20 years, Jane Handly has been a highly sought-after customer service training expert. She teaches practical ideas on exceeding expectations, handling difficult situations, increasing internal teamwork, boosting sales and much more. As dynamic as she is down to earth, her unique style captivates and motivates people to go the extra mile to wow their customers.
Customer service training can make the difference between customer loyalty and customer indifference. Make sure your team is equipped with all the skills they can get to take their customer service skills to the next level.
DID YOU KNOW?
- The best way to deal with an irate customer is to just listen to what they have to say
- 68% of lost customers are due to a business not regularly contacting them
- Always meet the needs of high maintenance customers as they are the most likely to be vocal about your business
All of these points and many more are explained in this fascinating program.
- Video run time: 79 mins
- Includes a quiz to test what you've learned
ABOUT JANE HANDLY
Starting out as a graduate of Wake Forest University with a Masters Degree in Communication, Jane Handly went on to become an author as well.
Her two books: "Getting Unstuck" and "Why Women Worry" have been the subject of articles in Business Week, Money Magazine, Ladies Home Journal and USA Today. In addition, she has appeared on more than 200 radio and television programs.
Her impressive list of clients includes American Airlines, Neiman Marcus, Pepsi, Bristol Myers Squibb, Verizon, Southwest Airlines, Seven Eleven, Subway and hundreds of other prestigious companies and franchises.
As a consultant, Jane Handly has researched over 700 major businesses and has gathered information that includes over a half million face-to-face encounters with customer contact employees. She knows beyond a shadow of a doubt what it takes to get and keep your customers.
Discover why Jane Handly is one of America's top customer service training experts with this powerful training video.
ADVANTAGES AND BENEFITS OF THE SEMINAR APP RANGE:
- Save hundreds of $$'s compared to attending live seminars
- View them when and where you want
- Eliminate travel time and expenses
- Easily repeat segments to reinforce points
- iPod Touch