This app is for anyone who might experience aggressive telephone calls, such as:
- call centre workers
- customer service representatives
- in fact, anyone who speaks to other people over the telephone!
Audio and written examples are provided for 16 different techniques in addition to advice on body language and some helpful top tips.
CalmCall gives you practical examples of what to say when the caller is becoming offensive, abusive or hostile, in order to 'keep your calm' during the call.
- iPod Touch