Pictures speak a thousand words - Our new Business Intelligence (BI) App does exactly that. Understanding how effectively your contact centre is operating is now even easier with graphical visual representation of our detailed data reports.
Managing a contact centre is a time consuming role and having real-time, easy to understand information at hand is a must. Use our graphical interface to quickly identify possible issues such as long wait times, high abandon rates, low sales conversions or idle agents and react instantly.
By simply selecting key performance indicators to report on, such as sales, service times and conversion rates amongst many others, you can create your personal graphical wallboards and status screens. You can drill down to display detailed data whilst maintaining visibility of the graphical reports.
Walk the contact centre floor with your iPad and take the information in hand direct to an agent to use as a training tool, all without having to remove anyone from the system.
The Easycallnow BI app allows you to streamline operations and improve performance increasing the cost-effectiveness of your business.