ClearView - Resolve provides “user view” of our case management solution. Primarily, it involves opening a case from the perspective of a Customer Relations Agent, receiving and assigning a case just as a Service Manager might do and “working” the case, that is, contacting the customer, documenting actions taken, customer follow-up, etc. from the point of view of a Service Advisor.
It also gives flexibility of closing a case and the resultant communication(s) with the customer to confirm its resolution.
In addition to that, it offers reporting dashboard giving a summarized view of all critical reports.
- iPod Touch