Roadnet MobileCast is a mobile platform that provides the ability of business owners, staff and drivers to, in real-time, measure the efficiency and productivity of servicing your customers, completing deliveries and pickups while having the ability to seamlessly communicate to managers and dispatchers. Through this robust tool you are able to measure the performance standards that have been set for your mobile delivery, sales, merchandising staff ensuring sales calls, account management meetings, merchandising stops, deliveries and pickups occur as planned. In today’s competitive market, impeccable customer service and the “face time” your team spends with customers can make all of the difference to your bottom line.
Roadnet MobileCast can work seamlessly with your current routing, scheduling, and host systems, or with other integrated products in the Roadnet Transportation Suite to help measure delivery activity and customer service with the main purposes of helping to drive revenue. The Roadnet MobileCast tool helps provide accountability of your mobile staff, as well as options to manage by exception, rather than constant monitoring. Mobile staff have the ability to:
•Start and end their day
•Follow planned routes
•Log customer arrivals, departures and breaks
•Optimizing travel—find the closest customers based on location
•Seamlessly call customers
•Find the best route without entering address information
•Capture delivery and pickup information
•Confirm delivery/ pickup completion with signature capture
•Capture customer and route information through surveys
With Roadnet MobileCast managers and dispatchers have the necessary tools at their fingertips to monitor key benchmarks that help drive and improve the service and profitability of your mobile team by tracking:
•Delivery/ pickup time windows
•Face time quotas
•Actual arrival and departure times
•Leisure mileage vs. work mileage
•Merchandising service times
REQUIREMENTS: You must be a Roadnet Transportation Suite customer, using RTS v3.6.2 or higher, as well as have licenses to use MobileCast or On Track with Smartphones.
iOS Version: 6 or greater.
Continued use of GPS running in the background can dramatically decrease battery life.
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