Customer relationship management (CRM) is a widely implemented model for managing a company’s interactions with customers, clients, and sales prospects. It uses technology to organize, automate, and synchronize business processes. The overall goals are to find, attract, and win new clients, service and retain existing clients, entice former clients to return, and reduce the costs of marketing and client service.
Value Consulting CRM solution is a modular, multilingual, Web‐based customer‐centric application that enables companies to leverage ready‐to‐deploy CRM functionality for competitive differentiation. Value Consulting Web‐CRM solution offers end‐ to‐end functionality to effectively address the needs of the complete cycle of marketing, sales and service for a company’s product mix. With Value Consulting Web‐CRM, you can deliver the always‐exceptional customer experience to drive up customer satisfaction, retention and profitability. Your customer data is stored on a highly secure partner web platform and there are no hassles of maintaining expensive and resource consuming IT Infrastructure In house.
Furthermore, through top‐down approach entire sales cycle can be managed and sales team performance increased by automating sales processes, by monitoring and forecasting sales activity. Subsequently, you capitalize on key opportunities by targeting your most profitable prospects and customers using marketing and lead management tools. You can resolve customer requests and issues quickly with customer service and support management tools with SAP trusted solutions.
In This application we have implemented only reports module.
CRM Reports :
A report is a textual work (usually of writing, speech, television, or film) made with the specific intention of relaying information or recounting certain events in a widely presentable form. Reports are documents which present focused, salient content to a specific audience. Reports are often used to display the result of an experiment, investigation, or inquiry. Reports are a very useful method for keeping track of important information.
in this version we have included the following reports.
1)Opportunity Analysis Report
2)Opportunity Stage Analysis Report
3)Opportunity Statistics Report
4)Won/Lost Opportunity Report
5)Lead Details Report