SherpaDesk offers a web based customer support, time tracking and invoicing applications to organizations who need a complete solution in managing their customer support.
SherpaDesk Tote for iPhone allows you to provide awesome customer support away from your desk while you are in the field. The mobile application is an extension of the online version allowing you flexibility to create new tickets, assign time, and close out tickets all in real time. It’s a little bit of support love in your pocket.
•Access and respond to all of your open tickets
•Create new tickets or close out existing issues
•Reassign tickets to other technicians
•Record support time and assign a task type
•Review and pick up tickets listed in any of your unassigned queues
- iPod Touch