EBIRS was developed to solve the problem of inconsistently recording, tracking and resolving election issues. When a problem call is received, the call taker chooses from a list of predefined problem types separated into 3 categories: mechanical, supply and policy/legal. Each problem type has been assigned a priority code.
The value of EBIRS goes beyond Election Day. Reports on the data captured can be very useful in the planning and allocating of resources for future elections. For example, looking at call detail reports could identify the best performing call center agents in terms of the number of calls resolved, the best performing field technicians in terms of tickets dispatched and resolved, problem precincts and zones, the need to change zone boundaries, problem machines, etc.
- iPod Touch