Self Service (SS) Pro is an easy to use offline/online app that empowers your customers and employees to create RMA and Service Requests anytime and anywhere. Our Self Service App helps to increase productivity, enables faster turn around time, and gives you real time visibility to RMA & Service Request status. SS Pro app enables your customers to perceive your company to be customer friendly and easy to do business with resulting in higher customer satisfaction and increased revenue.
Customers can scan the serial numbers of the defective equipment from their mobile device, quickly create a RMA, print the RMA label, affix the RMA label to the box and ship it back to the manufacturer. This eliminates customer calls to your call center, provides visibility to RMA tracking, accurate receiving and improved planning & forecasting resulting in reduced costs, lower receiving errors and increased productivity for the manufacturer.
Customers or employees can create offline or online service requests. This results in reduced call volumes & cost, SLA compliance, increased productivity and higher customer satisfaction. Additionally, users can monitor service request status and provide additional information leading to a speedy closure of the service request.
Leveraging our many years of service, reverse logistics process and technology experience, our team at Accrete Solutions designed SS Pro as ready-to-deploy self service app with the following features that support increased efficiency, real time visibility, faster turn around and higher customer satisfaction:
* Customer information
* Equipment information
* Service Request initiation
* RMA creation, RMA label printing & emailing
* RMA & Service Request status monitoring
* Provide additional information for RMA or Service Request
* Equipment warranty & contract coverage
* RMA shipment tracking
* Equipment repair history
* User Management
* Accrete Solutions framework for extending enterprise systems from SAP, Salesforce, Microsoft, Oracle and others to mobile employees