Kayako
Kayako
2.0.0 7.7mb

Kayako for iOS lets you take your customers with you so great customer service can continue - even out of the office.

Agents and managers can stay connected to their Kayako Helpdesk and keep their finger on the pulse. Whether working from home, in a meeting or in a coffee shop, the best mobile customer service experience is just a tap away.

Kayako for iOS 7 has been rebuilt from the ground up for speed and usability, with a cleaner, clearer look. Featuring a vastly improved search function, ticket starring and offline caching, staying in touch with your customers has never been easier.

Kayako for IOS requires Kayako 4.60 or later.

Features:

• Access all your departments and tickets
• Reply to tickets, update ticket fields and add notes
• View custom fields and file attachments
• Support for ticket time tracking
• Star tickets for quick reference
• Offline caching lets you view fetched tickets when offline
• Search for tickets across the helpdesk
• One-tap access to saved searches (filters)
• Use gestures to fly through views and tickets

Coming soon:

• A new design optimised for iPad (universal app)
• Support for ticket macros

Kayako is the leading web-based helpdesk. More than 30,000 organizations of all shapes and sizes trust Kayako to power their support and delight their customers. Connect to your existing Kayako Helpdesk to create, respond to and manage customer tickets and requests.

Content rating: Rated 4+

Requires OS: 7.0

Supported Devices:
- iPad
- iPhone
- iPod Touch

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