Survey5 is an essential solution that helps businesses in the service, retail and hospitality industries improve customer retention by identifying deficiencies in product and service offerings.
It does so by collecting customer feedback via multiple channels such as in-store kiosks and tablets, mobile, web or facebook, and collates them into a single data source for consolidation and analysis.
Survey5 comes with an Insights Portal that offers businesses 24/7 access to real-time analytics and reports.
With features such as automated smart funneling and triggered alerts, it automatically categorises feedback into 3 distinctive funnels - Negative, Neutral or Positive Feedback - for easy follow-up actions by customer service or marketing team.
The multiple site management capability also allow businesses to segregate feedback collected based on different lines of business or locations.
The Survey5 mobile application is one convenient platform for business to collect feedback. It can be downloaded and setup easily on counter-top tablets or floor standing kiosks. With the mobile application conveniently setup in-store or on premise, businesses can easily collect immediate feedback on customers' retail, food or service experience.