Freshdesk is a SaaS customer support software that lets you engage customers through email, phone, your website, social media like Facebook and Twitter, and through your own branded communities. The app lets over 15,000 support teams using Freshdesk to answer queries, resolve tickets and continue delivering exceptional support experiences even when they’re on the road.
a) Respond to your tickets, assign it to agents, change its priority, mark it as spam or send them to trash right from your phone.
b) Stay on top of tickets that matter the most with 9+ default Views and unlimited custom Views. Choose whether you want to solve the newest problem first or the most urgent one.
c) Choose scenarios to execute on tickets and log times spent on a ticket on the fly. Take your support desk everywhere you go.
d) Add private notes that only other agents can see, forward tickets, or just stay in the loop as a “watcher”
e) Quickly search your list of customers or the right solution in your knowledge base for a question or for that one ticket that you know has popped up earlier somewhere.
f) Get a quick overview of your help desk with a summary of Open tickets, Overdue Tickets, and Tickets due today.
- "Freshdesk is our primary digital way of talking with our customers. We always know where a question is and we now can act when a customer isn't responded to in time. We recommend it because of the great software and their will to make it fit their customer's needs. They're open-minded and are really listening to their customers" - Matthijs Lok, Pearson
- "Freshdesk is an enterprise level ticketing system at a fraction of the price of other systems currently on the market. Their innovative approach and rapid development means that new features seem to be appearing every day and the best thing of all is that they actually listen and respond to featured requests." - Scott bowler, Localiiz
- iPod Touch