FieldForce is framework for any Service and Support organization whose goal is to mobilize their enterprise. If you are looking for a turnkey enterprise mobility solution, with the ability to custom fit your environment contact us at email@example.com
or Service and Support team – Do you want to…
Save time and energy resulting into cost savings and increased profits ?
Improve Customer Satisfaction?
Help your field service technicians exceed in service management?.
Empower service technicians with real time customer, system, location, inventory, warranty , and contracts data?
Increase the first time response success rate?
Reduce Operational Cost?
Improve real-time visibility?
Do location wise business analytics and better control?
If you have customers at multiple locations with systems/ infrastructure/ equipments and if you are providing the services for particular systems, skills are extremely important. Identifying the skills and parts required before sending to particular location is key aspect which is done by service manager/ dispatcher/ co-ordinator from office. The skillful person need assistance in reaching out the location and finding the system details along with contract details for satisfying customer needs at earliest.
Features For Service Manager-
FieldForce helps to schedule and dispatch orders to the field for respective territory. Field personnel get instantly notified through GCM notification about new tickets and they get quick access through the mobile app.
Right person – for Great Job done
FieldForce helps in choosing the right person for the service call based on territory, skills and availability. This will help in getting the job done faster and cheaper with no rework and re-visits
FieldForce helps to view team members on map and use closest personnel for a rush/ break down order/ service call
FieldForce helps in Verifying the contract details, getting on time renewals
Features For Field Service Personnel-
System Configuration and Inventory
FieldForce provides a real time update of the serial IDs. of each part used into the system configuration. Field personnel can understand the part with Serial ID and can find the current stock in hand for the same. This allows the service management to move in quickly in case of significant shift either ways in the demand for the goods. It helps field personnel for quick view of different stocks stored at different facilities at any given time.
Service call schedule
FieldForce alerts the service personnel on service call schedules and helps in completing the calls in a timely fashion.
GPS location route map
It helps in getting directions to job site using GPS based navigation.
It helps in reducing the time the team spends on phone calls, paper-work, unnecessary travel and non-productive administration tasks
Service log on mobile
FieldForce gives field engineers instant access to job information such as service and system details, parts information, which help them get the job done faster without having to spend time in finding earlier history along with facility to capture the photos of the system
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Features For Customer-
FieldForce empowers customers to schedule service calls and raise adhoc service calls on their own through a web and tab based self-service portal.
It helps is real-time customer interaction
Please note that this is not a standalone app, but requires an active FieldForce account.
Please download and register your organization or contact us at: firstname.lastname@example.org to inquire about signing up and for any special customizations required for your specific organization.