Improve Customer Satisfaction, Increase Technician Utilization and Boost Service Performance with Service Pro® Mobile
Your customers have high expectations. Help your field service technicians exceed them.
Field service organizations that empower their service technicians with real time customer, asset, inventory, warranty, support for Viewpoint equipment, and other call resolution information consistently outperform their peers because their technicians can complete their work more quickly, and at a higher first time response success rate.
Why Service Pro Mobile?
A more informed technician is more productive! Empower your field service techs with immediate information to get the job done right, on the first call.
• Service Pro Mobile works anywhere—Record work in areas with our without wireless network connectivity.
• Service Pro Mobile is easy to use—The mobile field service management features of Service Pro Mobile are intuitively laid out and use the device’s native navigation. It’s cross platform and consistent between iOS and Android menu options.
• Service Pro Mobile is a seamless extension of Service Pro—Stop wasting effort! Integration with Service Pro extends world class field service productivity to the field.
• Service Pro Mobile deployment options—On premise or cloud.
• Service Pro Mobile does work orders and inspections.—Technicians need just one device and just one app— Service Pro Mobile. And data is saved to permanent tables matching the structure of the Service Pro back-end feature.
• Service Pro Mobile can integrate to your home office system—Enjoy company-wide field service automation by using SPM with your home office system, or our service pro system
What can Service Pro Mobile do?
Service Pro Mobile includes many paperless service management capabilities for field service technicians:
• Service technician status
• Important alerts
• Built in text messaging
• Service technician calendar
• Work order management
• Site contacts
• Site equipment assets
• Warranty tracking
• Technician time tracking
• Inventory tracking
• Asset inspections
• Service history
• Photo capture
• Reverse Geocoding
• Create and view line items to serviceable assets